WinInfo Daily News   |   Windows IT Pro
in

SuperSite Blog

Introducing Windows Live Solution Center

I’ve gotten a lot of questions lately about how people can provide feedback about Windows Live to Microsoft. Today, the company finally revealed a formal process for this:

The Hotmail team really values your feedback and experience when using our products. We currently get feedback from many different places, including usability studies on new feature designs, surveys of existing Hotmail customers like you, the Hotmail feedback link, our support team, and other sources. We use these many sources to prioritize which new features to add, how to make Hotmail easier to use, and to identify problems that we need to fix quickly because they block you from using Hotmail.

While our blog posts give us a good way to communicate new features that we add to the product, a blog is not a complete solution. We want to have two-way communication with our customers and decrease the time that it takes to solve problems that users are having with their accounts.

We are proud to announce a new and better way to interact: Windows Live Solution Center!

What can you do on this new website?

  1. Get fast answers to common questions, such as “How can I stop receiving spam?”
  2. Get up-to-date status reports about Hotmail service issues or outages
  3. Work to resolve issues you’re having with Hotmail 
  4. Talk with other Hotmail users about issues you’re having, or exchange tips and tricks

Hotmail support staff may be contributing to, moderating, and monitoring the site. The Windows Live Solution Center at www.windowslivehelp.com is the best place to go to report a problem with Hotmail or get help with your account.

The Windows Live Solution Center is just for Hotmail right now, but other Windows Live services will be part of the site in the future.

We look forward to talking with you more on the www.windowslivehelp.com site!

- Windows Live Hotmail team

Comments

 

rlcronin said:

This seems focused only on Hotmail. Where do I go if I have an issue with some other component of Windows Live (for example, Windows Live Sync, which forgets my login info when it tries to log me in too quickly after I resume my PC from sleep).

December 16, 2008 9:23 AM
 

rjohn05 said:

Just hotmail. I guess if you're a hotmail user this is good news. But I still think they need a way (fast) to communicate about the other services. Such as why I can't remove hotmail and msn news from my home page. At least google lets me put on my iGoogle page whatever I want.

December 16, 2008 9:28 AM
 

Waethorn said:

How about a schedule for when linked billing accounts tied to a Windows Live ID to be allowed to have the country changed.  This is still an ongoing problem.

December 16, 2008 9:36 AM
 

mdsharpe said:

I'd be all over this service, to get a solution to my Windows Mobile Messenger woes.

Alas it is for Hotmail only.

December 16, 2008 10:47 AM
 

RobertC said:

It would be nice if Microsoft was able to add a wider variety of themes to the Hotmail service.

As it currently stands, I don't particularly like the standard suite of themes as none of them seem appropriate for males with their wild colours and floral emblems. Maybe girls use hotmail more?

December 16, 2008 11:17 AM
 

lotsamystuff said:

"Maybe girls use hotmail more?"

...and even some women.

December 16, 2008 12:43 PM
 

Waethorn said:

Some real beauty IE7 exploits happening recently.  It's nice to see that most of them are in China.</sarcasm>  Good thing I block Chinese and Russian TLD's along with .biz and .info

here's a taste:  http://210.51.174.28

.

.

.

.

.

.

.

.

.

.

(warning:  you didn't actually click that now did ya?)

December 16, 2008 1:33 PM
 

Waethorn said:

I was right all along:

blogs.zdnet.com/security

December 16, 2008 1:43 PM
 

Dipsh t Admin said:

Wae, don't post malware links here.  I thought that would be obvious, but apparently I was wrong.

December 16, 2008 2:35 PM
 

Waethorn said:

@dipsh!t:

....and yet people click on Google links every day.  Even Paul had Google ads running here which linked to malware sites.

December 16, 2008 2:40 PM
 

gorath said:

Wow, Wae really is as much of a f*cktard as I imagined he was.

I really didn't think anybody would reach that status, I mean, i've got a REALLY vivid imagination.

December 16, 2008 2:45 PM
 

Waethorn said:

"Wae really is as much of a f*cktard as I imagined he was."

If you're as naive enough to click on a non-descript link, just as many unsuspecting users click on Google ad links, then you fail at IT, and you learned a valuable lesson the hard way.  Otherwise, continue on about your business.

December 16, 2008 3:11 PM
 

tayme said:

I agree that there should not be links to malware sites posted here. But, on the other hand, how many readers of this and other boards click on tinyurl links all the time, not having any idea where it may lead?

--tayme

December 16, 2008 3:12 PM
 

Dipsh t Admin said:

The thing is, we are all at least somewhat trusted, in that we have made posts over a period of time.  That raises your level of trust, and posting a malware link is just plain irresponsible.  I'm not really worrying about anyone that normally leaves comments, but what about the non-IT person?  They may come to this site either because they always do or by chance.  Either way, it's not the IT way.  Helper cat is supposed to use his powers for good, not evil.

December 16, 2008 3:27 PM
 

GRiNSER said:

WHY OH WHY do all the Windows Live Services websites have different inconsistent designs? The windowslivehelp.com page seems to me as the tip of the iceberg. Did the designer have any idea of aesthetics or design?

Why don't they finally hire some talented agencys?

Consistency is generally a problem with Windows Live: What should I use for syncing? Live Mesh or Live Sync?

What should I use as my homepage? my.live.com or home.live.com

This is somewhat annoying and confusing - even for me who normally wouldn't complain about.

The average joe already went to google or apple, I think...

December 16, 2008 3:33 PM
 

tayme said:

@Dip - You are completely correct.  I would never click on a link that is using an IP, no matter who posted it...but there may be other casual readers that do. I would hope that most of us use the preview function of tinyurl, as well.

--tayme

December 16, 2008 3:35 PM
 

Waethorn said:

"on the other hand, how many readers of this and other boards click on tinyurl links all the time"

I always strip out the www. if it's there and prepend preview. on the link so that I can see where it's headed first.

December 16, 2008 3:39 PM
 

Waethorn said:

"Helper cat is supposed to use his powers for good, not evil."

Just like UAC, if I annoy, my job is done!  :P

December 16, 2008 3:51 PM
 

lotsamystuff said:

Wae's slogan: "Exploiting Windows Vulnerabilities since...well, day one"

December 16, 2008 4:41 PM
 

Waethorn said:

You can let out a sigh of relief:

blogs.technet.com/.../advance-notification-for-december-2008-out-of-band-release.aspx

....back on topic....  ;)

Yes, I agree that they need to add support for other Windows Live apps/services, not just Hotmail.

Movie Maker seems to be coming along too.  The new Trim option seems to be a good solution to the non-existant timeline.  At least you can cut out the fluff from pre-existing video clips.  There still needs to be some form of project compatibility with Windows DVD Maker though.  With Windows Movie Maker, you could save a project file and import it directly into DVD Maker, thereby eliminating the need to pre-render video clips before burning to DVD.  Now, you have to pre-render as a WMV and import it into DVD Maker, which loses some quality.  The audio options need to be better implemented too.  I like that the Publish plugins are compatible between Movie Maker and Photo Gallery.  The Photosynth Publish plugin rocks too.

If you haven't already seen "ICE", check it out:

research.microsoft.com/.../ICE

The HD View and Silverlight Deep Zoom options are awesome!

December 16, 2008 4:57 PM
 

Waethorn said:

@losta:

They're called "zero-day exploits", dumbass!

December 16, 2008 4:58 PM
 

Lindy said:

Canadiot put "Tard" in F@&Tard.  Nice move genius, hopefully anyone clicking on it was running OSX.

www.microsoft.com/.../961051.mspx

Shout out to Sharky....this problem is now dangerous to Vista users as well.  I think you were the one that told me to read the link I posted.  It was originally only supposed to be a problem with XP and 2003.

I wonder why MS has not patched this yet?  I am always hearing from Canadiot and Microsoft Mikey how fast MS patches this stuff.  How OS X users are so foolish for not running AV.  I read on some site that there are an estimated 6000 known sites using this exploit already.  

Good Times!!

December 16, 2008 6:43 PM
 

shark47 said:

OK, since you brought it up, Microsoft has published workarounds and is working to provide a fix. There are some companies that don't even acknowledge the issue until they post a fix. Care to guess the name of one such company?

"How OS X users are so foolish for not running AV."

No. No. OS X is perfect. No software in OS X has any problems. God himself/herself has coded OS X.

Lindy, here's a more relevant link for you:

en.wikipedia.org/.../Multiple_personality_disorder

December 16, 2008 6:58 PM
 

Lindy said:

And here is your personal site...

en.wikipedia.org/.../Jackass

OS X is not perfect, but I seem to hear from the other Two Jack@$$'es that Windows/MS patches fast and that XP is the one with problem, not "The Vista".

When the simple realistic facts are....

All software will have bugs and openings and Windows is targeted WAY MORE than OS X, simply because of market share.  Its success has made it a target.  

MS used to have a HORRIBLE track with patching IE and their other software.  After Billy G's famous email on taking security seriously MS has gotten a lot better.....better than many including Apple at responding to vulnerabilities.  That said they need to fix this fast since IE is 70+ % of the browsers out there.

You see if you cut out my sarcasm I am practical when it comes to the subject.

December 16, 2008 7:09 PM
 

Waethorn said:

"Shout out to Sharky....this problem is now dangerous to Vista users as well."

Very little can be done by this if the user has UAC turned on.  UAC also turns on Protected Mode in IE and limits user (and program) permissions.  I tested it in a VM, and nothing was downloaded, nor did anything happen to IE settings.  It's designed to modify certain files, but is shut down by DEP before it has a chance to run.  The only thing that happened was that IE crashed, but memory contents weren't affected, as DEP prevented overflow corruption.  AV software picked up cached data as suspicious and deleted it.  No other data was modified in the VM (VHD comparisons proved that).

"I am always hearing...how fast MS patches this stuff"

They already have one in the works.  It's been announced that it'll be released tomorrow.  So tell me: is Leopard still as f*ed up as ever, or are you still apologizing for it?

"How OS X users are so foolish for not running AV.  I read on some site that there are an estimated 6000 known sites using this exploit already."

LOL.  Then that's proof enough!  I read that's more sites than there are Mac users!

December 16, 2008 7:21 PM
 

shark47 said:

December 16, 2008 7:27 PM
 

Waethorn said:

"no one bothered to read this link wae posted?"

more importantly, no one mentioned my new avi!

December 17, 2008 7:38 AM
 

tayme said:

@Waethorn - "more importantly, no one mentioned my new avi!"

Only because it is about as sophmoric as robertsjoe's rants!

--tayme

December 17, 2008 8:01 AM
 

Waethorn said:

"it is about as sophmoric as robertsjoe's rants"

Is it lonely up there on your high horse?

December 17, 2008 8:09 AM
 

Windows Live Solutions Center said:

Pingback from  Windows Live Solutions Center

December 20, 2008 7:13 PM
 

WindowsObserver.com » Links Galore and Some Windows Seven Stuff said:

Pingback from  WindowsObserver.com   &raquo; Links Galore and Some Windows Seven Stuff

December 28, 2008 8:35 AM
Acceptable Use Policy

About pthurrott

Paul Thurrott is the guy behind the SuperSite for Windows. Way behind. :)
SPONSORED LINKS FEATURED LINKS

Calculate your savings nowSee how SAN is 57% cheaper than DAS over three years Free CDs Offer Fundamental Content for IT ProsAre you up to speed on the latest technologies and solutions? Don't miss out on your chance to get up to speed quickly on fundamental, in-depth information on some of the hottest topics in our library of content. Let Your Users Reset Their Own Passwords: Free Download Try a 30 day free trial of Desktop Authority Password Self-Service – it provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts. Exchange Server 2010: Deploying Unified Communications - Virtual conferenceDecember 1, 2009 - Free Registration. Build your Unified Communications future on a strong Exchange Server 2010 foundation. Get Windows IT Pro & Mark Minasi’s Favorite Power Tools GuideOrder Windows IT Pro now and get "More of Mark Minasi's Favorite Power Tools"--a in-depth guide to the most useful Windows commands --FREE with your paid order! Subscribe today, and save 58% off the cover price! Migration, Virtualization, Availability, and Desktop ManagementRealize the importance of a workload optimization strategy...it can affect your bottom line! Deep Dive into VMware vSphere, eLearning SeriesJoin John Savill to explore the major functionality capabilities of the vSphere virtualization platform, including identification of the changes from ESX 3.5.
Windows IT Pro |  Subscribe |  Register |  FAQ for Windows |  Media Kit |  WinInfo News |  Europe Edition |  About Us |  Contact Us/Customer Service |  Affiliates/Licensing
SQL Server Magazine |  Office & SharePoint Pro |  WinDevPro |  asp.netPRO |  IT Library |  Technology Resource Directory |  ITTV |  IT Job Hound

© 2009 Penton Media, Inc.     Terms of Use | Privacy Statement | Reprints and Licensing