Zune 30s succumb to software glitch (with January 1 update)

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re: Zune 30s succumb to software glitch

tayme — Thu, 01 Jan 2009 15:32:51 GMT

@shark47 - Glad to hear your Zune is awake again. I do think that some heads may roll at MS over this. That is the usual first step in a weirdly high profile case like this...fire the programmer responsible for that piece of code, if he/she is still there.

I am curious...if what all of the anti-MS crowd says about Zune having such a small user base, then why so much mainstream media coverage on this? I think that is because it is "cool" to hate on MS right now. The media controls the weak minded, and it is hilarious to watch.

--tayme

re: Zune 30s succumb to software glitch

shark47 — Thu, 01 Jan 2009 15:08:11 GMT

"Not that I want to defend robertsjoe,"

Yeah, sure. Whatever you say, robersjoe SP2. We believe you.

It's 10AM now and my Zune's working fine. Such things happen, but the usual suspects will tell you about how much MS sucks because of this. J@cka$$es, all of them.

Happy New Year!

re: Zune 30s succumb to software glitch

gfryesc1 — Thu, 01 Jan 2009 14:47:48 GMT

wow, hate to overstate the obvious, but if this had happened to an iPod, Paul would have roasted their chestnuts over the open fire. He playfully chides Microsoft like a little brother teasing his big brother, knowing not to go too far less the big brother squish his peanut shaped head in.

re: Zune 30s succumb to software glitch

Lindy — Thu, 01 Jan 2009 14:30:58 GMT

"robertsjoe, so where the hell was your criticism of Apple when the Mobile Me launch? Or iPhone 3G blundered launch? For that matter where was your criticism of the bricked original iPhones? Or the Leopard 10.5.6 update? Or the over 250 Leopard patches in 2008?"

Not that I want to defend robertsjoe, but almost all that you list there was caused by crushing demand of a new product. NOT a product that was working fine that had a time bomb in it.

I experienced the same crushing demand problems with Xbox Live a year ago this time for about 4 weeks when you could not play a game on Live because the Xbox Live servers were down from demand, just like MobileME and the millions of iphone 1g users trying to pull down the 2.0 firmware.

The 10.5.6 update was Apple's fault mostly, it was caused by people aborting earlier updates so they had junk left over in their update folder. The 10.5.6 update should have cleared that first. I did not have a problem with either my Mac's.

Updates.......please I deal with them monthly on 1400+ Windows servers at work, on Saturday nights from 7pm to 2am....good times.

re: Zune 30s succumb to software glitch

DRWAM — Thu, 01 Jan 2009 14:29:29 GMT

Good to hear the Zune 30GB's rest/recovery period is over. I know how tough it must have been to do without it for a few hours;)

Nenz had a firesale of left over 2008's so the price of ar R350 was $14K below sticker for a new one. They all come with iPod integration kits. The old 2GB Nano that has collected dust [free from TDAmeritrade] now has a purpose. But if it dies, I'll need to get another iPod because of the car, so it's ironic that I'm locked in because of the car manufacturer!

Happy New Year to all!

re: Zune 30s succumb to software glitch

tayme — Thu, 01 Jan 2009 14:08:30 GMT

Well, both of the Zune 30s in my house are alive. I need to call the local press and let them know that the world is safe again!!!

--tayme

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re: Zune 30s succumb to software glitch

Mum — Thu, 01 Jan 2009 13:32:45 GMT

"As to this being "major", "critical", etc: come on, the thing is a music player plus some other stuff (I don't have that model--I don't know what other stuff). If it is life or death for anyone, that person is leading a strange life."

It doesn't get much more critical than this. The thing is a music player and it just stopped playing music.

re: Zune 30s succumb to software glitch

Delmont — Thu, 01 Jan 2009 13:30:53 GMT

drwam,

hmmm.....well I do have some Best Buy gift cards now....maybe they'll have a 93 Jag - Zune converter kit. You know this Jag of mine is only a 1993 but even now you can tell it comes from a different era of vehicles. The heavy build of the car, actual metal bumpers, 6 ash trays, no cup holders....oh I have younger people think it is very strange that I have to actually turn the headlights on and off.

re: Zune 30s succumb to software glitch

smiddlehurst — Thu, 01 Jan 2009 09:42:07 GMT

@ tayme: "And you know these things, how? All I am saying is that there is no reason to make this into more than it is. I have already said that it will be a PR issue for MS...and we will see how they handle it. Others are jumping the gun in the standard "iCabal" way. If Apple were to have a similar problem, and they have; then mikegalos, waethorn, and the regular "WinJihadist" crowd would be all over it. I would be making the same types of statements as I am today...because I am realistic and understand that neither of these, or any other company is perfect. I don't like the immature and imagined OS wars and have made that clear here and in my everyday life."

I know 'this' how? What 'this' do you mean exactly? What I'm refering to is if a major piece of hardware for a large company died on a near-total scale then it's time to hit the panic button. While nowhere near the same scale I work for a business managing several thousand PDA units out in the field nationwide and I also wrote the process manual for dealing with those units. If we'd had a failure such as this it would actually fall under the disaster recovery processes and everyone core to the project would be kicked loose to work out what happened, a short term fix if possible and to plan the implementation path for a permanent fix.

This has nothing whatsoever to do with whether the device in question is made by microsoft, apple or fisher price. The simple fact is a badly written piece of software, in this case a firmware update, wasn't tested correctly for an obvious problem and failed. It's going to do major damage to the Zune's reputation as, frankly, it SHOULD NOT HAPPEN! This should have been a high priority during testing and the fact it made it through speaks volumes as to the standards of QA being applied to the Zune. I'd say exactly the same if an Apple device did the same, it's simply unacceptable for a simple bug like this to make it into a device. Period.